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Terms and Conditions That Govern Your Account

Before you open an account or make a deposit via DANA, OVO, or GoPay, these terms set out what we expect from you and what you can expect from us.

Account ownership rulesDANA, OVO, GoPay wallet termsDeposit and withdrawal conditionsAccount suspension conditionsEligible regions only

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What These Terms Actually Cover

combo999 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

These terms apply the moment you register an account and remain in effect for as long as your account is active. They cover how your account is created, how deposits through DANA, OVO, and GoPay are processed, and how withdrawals are handled after identity verification is

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completed. You agree not to share account credentials, not to open multiple accounts under the same identity, and not to use the platform in any jurisdiction where access is restricted by local law. We reserve the right to suspend or close accounts that show signs of
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fraudulent activity, duplicate registration, or misuse of wallet payment rails. Transactions tied to DANA, OVO, or GoPay are processed through the payment flows those providers operate — any dispute with a wallet provider is separate from a dispute with us, though our support team can assist
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in tracing a transaction reference. If you're accessing from Yogyakarta or any other city in Indonesia, the same account terms apply equally. Changes to these terms will be posted on this page, and continued use of your account after a change is posted means you accept
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the updated version. If you do not agree, you should stop using the account and contact us to request closure.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

TERMS CONTACT PATHS

How to Reach Us About These Terms

If any clause in these terms is unclear, or if you believe your account has been handled in a way that contradicts what is written here, our support team is the right starting point. We handle terms-related queries through live chat, email, and our help centre — each channel connects you to a team member who can pull your account record and transaction history directly.

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Live Chat

Open the chat window from your account dashboard to raise a terms question. A support agent can review your account record and transaction detail in the same session.

Email Support

Send a written query about any clause or account action to our support address. We respond with a reference number so you can track the status of your request.

Help Centre

The help centre holds written answers to common terms questions, including wallet deposit conditions for DANA, OVO, and GoPay and how account suspension decisions are made.

HOW WE HANDLE THIS

Account Security and Policy Practice

Our handling of your account data, payment records, and usage history follows the commitments set out in these terms. We keep retention periods reasonable, limit data access to operational staff, and give you a direct path to request changes or raise concerns. Here is how each area works in practice.

Data Retention

Account data and transaction records — including DANA, OVO, and GoPay deposit logs — are kept for the period required under our operating obligations, then removed or anonymised.

Account Security

Login sessions use OTP verification tied to your registered number. We never ask for your wallet PIN. If you see an unrecognised session, contact support immediately to lock the account.

Cookie and Tracking Policy

We use session cookies to keep you logged in and analytics cookies to understand how the platform is used. You can adjust cookie settings from your browser; some features may behave differently if cookies are disabled.

Requesting Account Changes

To update your registered details, request account closure, or ask what data we hold about you, open a support ticket with your account ID. We verify identity before making any account-level change.

Common Questions About These Terms

These are the questions we see most often when it comes to understanding account rules, payment conditions, and what the terms actually mean for day-to-day use on combo999.

The core account terms are the same regardless of which wallet you use. Each wallet has its own provider conditions on top of ours, but our deposit and withdrawal rules apply equally to DANA, OVO, and GoPay.

No. These terms permit one account per person. Duplicate accounts linked to the same identity, device, or wallet may be suspended and any pending balance reviewed before a decision is made.

Access to combo999 depends on local law and is only available where permitted. If you access from a restricted region, we may limit or suspend your account in line with these terms.

We post any update directly on this page with the revised date noted at the top. Continuing to use your account after an update is published means you accept the revised terms as written.

Open a support ticket from your account dashboard, include your account ID, and specify your request. We verify your identity first, then process the data request or account closure from our end.

Contact us via live chat or email with your account ID and a description of the situation. Our team will review the action against the terms and respond with a clear explanation within the agreed timeframe.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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Terms and Conditions That Govern Your Account

How to Reach Us About These Terms

Live Chat

Email Support

Help Centre

Account Security and Policy Practice

Data Retention

Account Security

Cookie and Tracking Policy

Requesting Account Changes

Common Questions About These Terms

01 Do these terms change if I deposit with DANA instead of OVO or GoPay?

02 Can I hold more than one account on combo999?

03 What happens to my account if I am in a region where access is restricted?

04 How will I know if the terms have been updated?

05 How do I request a copy of my account data or ask for my account to be closed?

06 What should I do if I think my account was suspended incorrectly?

Terms & Conditions

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